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When Enabling Single Sign On (SSO) Functionality Users Experience Error "One or more of your login credentials is incorrect. Please try again..." (Doc ID 2509071.1)

Last updated on SEPTEMBER 16, 2019

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 17.2.3.0 and later
Information in this document applies to any platform.

Symptoms

When Individual User is attempting to access Instantis Via Single Sign On (SSO), the following error occurs:

ERROR

"Oracle Instantis EnterpriseTrack
 Tracker Login
 There was an error while trying to log you into the system or you do not have permission to access the system.
 Please try again.
 Error: - One or more of your login credentials is incorrect. Please try again... 

STEPS to REPRODUCE

  1. Access your Instantis URL for SSO
  2. Enter credentials that work in other SSO applications
  3. Receive message.
NOTE: Other Users have successfully authenticated using the Single Sign On configuration.

Cause

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In this Document
Symptoms
Cause
Solution
References


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