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Unable To Access OCI-C DBCS Instance due to IP Address Change (Doc ID 2509077.1)

Last updated on NOVEMBER 24, 2019

Applies to:

Oracle Database Cloud Service - Version N/A to N/A [Release 1.0]
Linux x86-64

Symptoms

Customer observed that they are unable to access the DBCS service for one region (Chicago)
At the same time they can access other regions (like Ashburn).

There is no response when they were trying to connect through PuTTy/ SQL Developer

They were using IP Network and VPNaaS. All related components were up and available.
When they tried to issue tracert, there was a "Request timed out" (here we are masking the actual IP, destination).

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\rx97207>tracert 129.xxx.xxx.xx

Tracing route to 129.xxx.xxx.xx over a maximum of 30 hops

1 33 ms 34 ms 36 ms xxxxx.xxxx.com [xx.xxx.xxx.xx]
2 40 ms 39 ms 36 ms xx-xxxx-b-xxxx-xxxx110.xxx.com [xx.xxx.xxx.x]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Changes

No changes mentioned by customer.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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