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Outlook - Import Deployment Package Does Not Work After 19A Upgrade (Doc ID 2509227.1)

Last updated on DECEMBER 11, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

Inconsistent behavior of the browsers in uploading the custom package.

Setup and maintenance
Search for "Manage Outlook Client Deployment Packages"
select "Manage Outlook Client Deployment Packages"
select the custom package

Click on the import button
-> nothing visible happens.
-> the popup window to select the file does NOT show up

Click on actions
select import

-> the popup window to select the file show up
-> select the package I just created
-> click ok
-> nothing visible happens
-> when I click somewhere on the screen , the popup disappears.
-> but file is not imported.

-> Updated Description
-> Click Save

Description was saved

retried the Import several times. File was NOT imported.

then I tried with Chrome:

using Chrome Version 72.0.3626.109 (Official Build) (64-bit)
Cache cleared

Setup and maintenance
click on search on right hand button
-> nothing visible happens.

Why is this happening?


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