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Accounts Not Loading Fully in User Interface (Doc ID 2510552.1)

Last updated on NOVEMBER 20, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On   : 11.13.18.10.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Accounts not loading

When pulling up accounts.......all accounts do not load on the screen.

EXPECTED BEHAVIOR
-----------------------
All accounts should be pulled

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Navigate to Accounts
3. Scroll down till the end
4. Not all accounts are shown

BUSINESS IMPACT
-----------------------
There is no business impact mentioned however, the issue seems to be minimal as accounts do exist but dont show up upon scrolling

Cause

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In this Document
Symptoms
Cause
Solution
References


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