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ER: Listening With No Language Specified (Doc ID 2510591.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Relationship Management Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal


1. Fully describe why the current product functionality does not meet your needs.
I live in Malta, where Maltese language is widely used but since we are a small market, Oracle doesn't even consider including Maltese language in the future plans, when it comes to SRM. So,I can not use Maltese language when creating a topic, even to listen on some simple keywords.

2. Explain in detail the enhancement you would like implemented.
If possible, describe how the product can be changed to achieve the desired results.
Perhaps the same 'Create A Topic' screen can re-used in this manner:
- there would be an option 'Any language' in the Language drop down list.
- if Any language is chosen, then perhaps a little note would be displayed on the screen, advising the user that no sentiment analysis will be performed.
- all the other field can remain on the screen, ie user can enter key words and also additional keywords (with the same Boolean logic as there is now)
- perhaps the Indicators field will be disabled
- when clicking on the Preview button, user will see the mentions of the keywords, but there will be no Theme tab, as there would be no sentiment analysis performed in the background.

3. Describe your business expectations. Include key milestone dates and justifications as to why this request is important and the benefits your organization stands to gain should this request be accepted.
This kind of search will allow my organisation to listen on mentions in Maltese language and even though we won't have the sentiment analytics, we will still have a very insights about: media types, influences, demographics, etc.
I am sure this will also be beneficial to other companies, which use language not currently supported - it can be a good solution to bridge the gap till Oracle implements their language with full semantic analysis.
This will also help Oracle SRM to advertise (even though a limited functionality) listening in any language, not just in 31. It will definitely affect the score against the competitive tools, as some of them, like Salesforce's Social Studio have 'All language' option for filtering.
 

Solution

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In this Document
Goal
Solution
References


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