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'Select All' Is Not Working When Merging Contacts (Doc ID 2510656.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 to 11.13.19.04.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Accounts, Contacts, Households

'Select All' function is not working when merging contacts.

Irrelevant records are selected and users are getting following error:


ERROR
-----------------------
'You may merge up to 5 records', seems that 499 records are actually selected.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Steps to reproduce:
Step 1. Search for a specific contact
Step 2. Click Actions ->Merge
Step 3. There should only be limited no of records.



Cause

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In this Document
Symptoms
Cause
Solution
References


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