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SmartText Message Body Disappears (Doc ID 2510748.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Goal

When we respond to a message in an SR for HR Help Desk, if you use SmartText to populate the message body, this test is not visible in the message edit screen after it is added. However, you can tell that the text is actually there because it is visible in Preview and after you Send the message. Why isn't the text of the SmartText displayed in the Message edit screen?
 

Solution

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In this Document
Goal
Solution
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