My Oracle Support Banner

Unable To Process Term Events (Doc ID 2511348.1)

Last updated on JUNE 23, 2023

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Information in this document applies to any platform.


Unable to Process Term Events

We are receiving an error message BEN-990409 when processing termination events for employees.  

This person cannot be processed. (BEN-990409)
This person might be a contingent worker, or might not have an employee or a benefits nonworker assignment. Contact the benefits representative to review the human resource data.

The issue can be reproduced at will with the following steps:
1. Process termination event for employee
2. Error is thrown.

The issue has the following business impact:
Due to this issue, users cannot process and terminate benefits for employees.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.