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Fault Received As Response In Batch Operation Of ICS Service Cloud Adapter (Doc ID 2511563.1)

Last updated on FEBRUARY 03, 2020

Applies to:

Integration Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

When using create and update in a batch operation in ICS service cloud adapter. Noticed that in case of any failure,fault message is returned as a response by batch operation and ICS integration is marked as completed instead of faulted .Please see the below fault returned in a batch operation.

<nstrgmpr:BatchResponse xmlns:nstrgmpr="http://xmlns.oracle.com/cloud/adapter/rightnow/ContactUpdate_REQUEST/types" xmlns="http://schemas.xmlsoap.org/soap/envelope/" xmlns:n0="urn:messages.ws.rightnow.com/v1_4" xmlns:n1="urn:faults.ws.rightnow.com/v1_4" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<nstrgmpr:Create-1>
<nstrgmpr:RequestErrorFault xmlns:nstrgmpr="urn:messages.ws.rightnow.com/v1_4">
<n1:exceptionCode xmlns:nstrgmpr="http://xmlns.oracle.com/cloud/adapter/rightnow/ContactUpdate_REQUEST/types">INVALID_FIELD</n1:exceptionCode>
<n1:exceptionMessage xmlns:nstrgmpr="http://xmlns.oracle.com/cloud/adapter/rightnow/ContactUpdate_REQUEST/types">Cannot update non-existing object - action does not refer to an existing list entryWhile processing Contact->Emails(rno_v1_4::EmailList)->EmailList(rno_v1_4::Email[])->action(rnb_v1_4::ActionEnum)</n1:exceptionMessage>
</nstrgmpr:RequestErrorFault>
</nstrgmpr:Create-1>
</nstrgmpr:BatchResponse>

 objective is to mark the integration as faulted in case of any error

Solution

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In this Document
Goal
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