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Adding Right Now WSDL In Application Composer Results In Error (Doc ID 2512222.1)

Last updated on NOVEMBER 04, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Sales, Sales Catalog

When attempting to create new opportunity in Oracle Engagement Cloud and another one in Oracle RightNow through web services
the following error occurs.

ERROR
-----------------------
JBO-25183: Exception in expression "oracle.apps.sales.opptyMgmt.opportunities.model.entity.OpportunityEO" trigger "opp_web" : oracle.binding.expr.ServiceInvocationException JBO-29000: Unexpected exception caught: com.sun.jersey.api.client.ClientHandlerException, msg=java.net.ConnectException: Tried all: 1 addresses, but could not connect over HTTPS to server: dmc-me.custhelp.com port: 443: java.net.ConnectException: Tried all: 1 addresses, but could not connect over HTTPS to server: dmc-me.custhelp.com port: 443

WSDL Used: https://dmc-me.custhelp.com/services/rest/connect/v1.4/opportunities

When trying to access the above WSDL from browser, the below error occurs:

Browser O/P:
type "https://dmc-me.custhelp.com/services/rest/connect/exceptions/OSC-CREST-00025"
title "Bad Request"
status 400
detail "Request does not contain OSvC-CREST-Application-Context header"
instance "https://dmc-me.custhelp.com/services/rest/connect/v1.4/opportunities"
o:errorCode "OSC-CREST-00025"




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Call RightNow Webservice and notice error:

JBO-25183: Exception in expression "oracle.apps.sales.opptyMgmt.opportunities.model.entity.OpportunityEO" trigger "opp_web" : oracle.binding.expr.ServiceInvocationException JBO-29000: Unexpected exception caught: com.sun.jersey.api.client.ClientHandlerException, msg=java.net.ConnectException: Tried all: 1 addresses, but could not connect over HTTPS to server: dmc-me.custhelp.com port: 443: java.net.ConnectException: Tried all: 1 addresses, but could not connect over HTTPS to server: dmc-me.custhelp.com port: 443

2. Try to access the WSDL from web browser, notice error

Browser O/P:
type "https://dmc-me.custhelp.com/services/rest/connect/exceptions/OSC-CREST-00025"
title "Bad Request"
status 400
detail "Request does not contain OSvC-CREST-Application-Context header"
instance "https://dmc-me.custhelp.com/services/rest/connect/v1.4/opportunities"
o:errorCode "OSC-CREST-00025"

Cause

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In this Document
Symptoms
Cause
Solution
References


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