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DIPC-C Remote Agent Error "You entered an incorrect user name or password" (Doc ID 2512268.1)

Last updated on APRIL 29, 2019

Applies to:

Data Integration Platform Cloud Classic - Version 18.4.3 and later
Information in this document applies to any platform.

Symptoms

This knowledge article reflects updated product names. Data Integration Platform Cloud (DIPC) was formerly known as Autonomous Data Integration Platform Cloud (ADIPC). Data Integration Platform Cloud Classic (DIPC Classic or DIPC-C) was formerly known as Data Integration Platform Cloud (DIPC). Please see KM <document 2493395.1> for the full list of recently renamed PaaS services.

If the Identification Cloud Service (IDCS) password for the user configured in Data Integration Platform Cloud Classic (DIPC-C) has expired, authentication errors will be seen in the agent log during regular communication between DIPC-C and the Remote Agent.

Error 1:

Authentication failure Your password is expired

Error 2:

[2019-02-27T02:40:11.329+00:00] [dicloud] [ERROR] [] [oracle.dicloud.agent.security.IDCSHelper] [tid:<TID>] [ecid: <ECID>] oracle.dicloud.agent.sdk.AgentConfigurationException: Invalid server response for IDCS access token request : InboundJaxrsResponse{context=ClientResponse{method=POST, uri=<URI>, status=400, reason=Bad Request}}, Message : {"error":"invalid_grant","error_description":"You entered an incorrect user name or password."}[[
oracle.dicloud.agent.sdk.AgentConfigurationException: Invalid server response for IDCS access token request : InboundJaxrsResponse{context=ClientResponse{method=POST, uri=<URI>, status=400, reason=Bad Request}}, Message : {"error":"invalid_grant","error_description":"You entered an incorrect user name or password."}

Error 3: 

[2019-02-27T03:36:07.514+00:00] [dicloud] [ERROR] [] [oracle.dicloud.agent.http.client.ServerConnectionPoolImpl] [tid: <TID>] [ecid: <ECID>] oracle.dicloud.agent.sdk.AgentConfigurationException: oracle.dicloud.agent.sdk.AgentConfigurationException: Invalid server response for IDCS access token request : InboundJaxrsResponse{context=ClientResponse{method=POST, uri=<URI>, status=400, reason=Bad Request}}, Message : {"error":"invalid_grant","error_description":"Your account is locked. Contact your system administrator."}[[oracle.dicloud.agent.sdk.AgentConfigurationException: oracle.dicloud.agent.sdk.AgentConfigurationException: Invalid server response for IDCS access token request : InboundJaxrsResponse{context=ClientResponse{method=POST, uri=<URI>, status=400, reason=Bad Request}}, Message : {"error":"invalid_grant","error_description":"Your account is locked. Contact your system administrator."}
  at oracle.dicloud.agent.security.IDCSHelper.requestAccessToken(IDCSHelper.java:115)
  at oracle.dicloud.agent.http.client.ServerConnectionPoolImpl.requestAndSetAccessToken(ServerConnectionPoolImpl.java:144)
  ...

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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