DIPC-C Remote Agent Error "You entered an incorrect user name or password" (Doc ID 2512268.1)

Last updated on APRIL 29, 2019

Applies to:

Symptoms

If the Identification Cloud Service (IDCS) password for the user configured in Data Integration Platform Cloud Classic (DIPC-C) has expired, authentication errors will be seen in the agent log during regular communication between DIPC-C and the Remote Agent.

Error 1:

Authentication failure Your password is expired

Error 2:

[2019-02-27T02:40:11.329+00:00] [dicloud] [ERROR] [] [oracle.dicloud.agent.security.IDCSHelper] [tid:<TID>] [ecid: <ECID>] oracle.dicloud.agent.sdk.AgentConfigurationException: Invalid server response for IDCS access token request : InboundJaxrsResponse{context=ClientResponse{method=POST, uri=<URI>, status=400, reason=Bad Request}}, Message : {"error":"invalid_grant","error_description":"You entered an incorrect user name or password."}[[
oracle.dicloud.agent.sdk.AgentConfigurationException: Invalid server response for IDCS access token request : InboundJaxrsResponse{context=ClientResponse{method=POST, uri=<URI>, status=400, reason=Bad Request}}, Message : {"error":"invalid_grant","error_description":"You entered an incorrect user name or password."}

Error 3: 

[2019-02-27T03:36:07.514+00:00] [dicloud] [ERROR] [] [oracle.dicloud.agent.http.client.ServerConnectionPoolImpl] [tid: <TID>] [ecid: <ECID>] oracle.dicloud.agent.sdk.AgentConfigurationException: oracle.dicloud.agent.sdk.AgentConfigurationException: Invalid server response for IDCS access token request : InboundJaxrsResponse{context=ClientResponse{method=POST, uri=<URI>, status=400, reason=Bad Request}}, Message : {"error":"invalid_grant","error_description":"Your account is locked. Contact your system administrator."}[[oracle.dicloud.agent.sdk.AgentConfigurationException: oracle.dicloud.agent.sdk.AgentConfigurationException: Invalid server response for IDCS access token request : InboundJaxrsResponse{context=ClientResponse{method=POST, uri=<URI>, status=400, reason=Bad Request}}, Message : {"error":"invalid_grant","error_description":"Your account is locked. Contact your system administrator."}
  at oracle.dicloud.agent.security.IDCSHelper.requestAccessToken(IDCSHelper.java:115)
  at oracle.dicloud.agent.http.client.ServerConnectionPoolImpl.requestAndSetAccessToken(ServerConnectionPoolImpl.java:144)
  ...

Changes

Cause

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