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Return Reason Drop Down List Not Displaying Correct Values In ReSA (Doc ID 2512663.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

Return reason drop down list not displaying correct values in ReSA

1) Create a return transaction with valid reason code for SARR code type in CODE_DETAIL table.
2) Go to ReSA Transaction Maintenance screen, enter the transaction store/day/transaction no to view the details
3) Click on the return line item under item details section
4) Click Edit and select "Return Reason" drop down list.

Actual result: return reason code values configured as part of SASI ( Sales Audit Item Status Types ) are displayed.
Expected result: return reason code values configured as part of SARR ( Return Reason Types ) code type should be displayed.


Cause

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In this Document
Symptoms
Cause
Solution
References


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