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Error While Importing Service Request JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000004300350 ] in ServiceRequestEO (Doc ID 2512851.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Service Requests

When attempting to Import Service Requests
the following error occurs.

ERROR
-----------------------
JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000004300350 ] in ServiceRequestEO
Also, other errors present in the diagnostic log:
The process fails to load data into import interface tables. Cause: java.lang.NullPointerException
oracle.apps.marketing.commonMarketing.mktImport.loader.stagingLoader.StagingLoader.loadzipFileStream(StagingLoader.java:5476)
oracle.apps.marketing.commonMarketing.mktImport.loader.stagingLoader.StagingLoader.load(StagingLoader.java:1088)
oracle.apps.marketing.commonMarketing.mktImport.loader.Loader.loadBatch(Loader.java:2280)
oracle.apps.marketing.commonMarketing.mktImport.model.applicationModule.ImportAMImpl.loadBatch(ImportAMImpl.java:2334)
sun.reflect.GeneratedMethodAccessor177427.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
java.lang.reflect.Method.invoke(Method.java:606)
oracle.jbo.server.svc.ServiceImpl.invokeCustom(ServiceImpl.java:3784)
oracle.jbo.server.svc.ServiceImpl.invokeCustom(ServiceImpl.java:3716)
oracle.apps.marketing.commonMarketing.mktImport.model.applicationModule.server.Im



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. submit import for Service Requests
2. Import ends with error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import service requests data

Cause

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In this Document
Symptoms
Cause
Solution
References


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