My Oracle Support Banner

EPM Cloud: How to Resolve "User does not exist for this application." after Deleting User via My Services (Doc ID 2513458.1)

Last updated on OCTOBER 03, 2022

Applies to:

Oracle Planning and Budgeting Cloud Service - Version 19.02.79 and later
Information in this document applies to any platform.


After deleting PBCS user from My Services, you may face error when importing artifact snapshot into the environment because user information may remain in user preferences.

This document describe how ow to resolve this error.


[Steps to see the error]

1. Delete user via My Services
2. Export application snapshot from PBCS. This snapshot may contains deleted user(s).
3. Import application snapshot.
  --> Following error occurs:

EPMLCM-14000: Error reported from Hyperion Planning.
/Configuration/User Preferences :- Import failed, total - [Num], failed - [Num], duration - [Num](ms).
Error details - User [USERNAME] does not exist for this application.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.