My Oracle Support Banner

How to retain the data from all original systems when contact points are merged, for example? (Doc ID 2513497.1)

Last updated on OCTOBER 30, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Goal

How to retain the data from all original systems when contact points are merged, for example?

During the de-duplication process of contacts, once a duplicate set is merged, the email ID is also merged. For example:
Record1: Source: X, Email ID: abc@gmail.com & xyz@gmail.com
Record2: Source: Y, Email ID: abc@gmail.com

After merge the resultant currently is: 
Survivor Record Email ID: abc@gmail.com & xyz@gmail.com

Expected Survivor record:
Email ID: abc@gmail.com of Y, abc@gmail.com of X and xyz@gmail.com
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.