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Relation To Account Missing When Creating Activities In CX Mobile (Doc ID 2515753.1)

Last updated on NOVEMBER 27, 2019

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, CX Mobile Application

ACTUAL BEHAVIOR
---------------
Relation to account missing when creating activities in CX Mobile

EXPECTED BEHAVIOR
-----------------------
Account relation is expected

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

when activity is created by going to Account -> TAB Contacts -> Select one Contact -> at Contact overview TAB pick Create a Task-> When the record is crated there will bo no relation to the account.
When an activity is created at Account->Overview TAB, or at Contact->Actvitiy TAB the relation is created.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Preventing us from using the mobile app for creating any activities as the data consistency is corrupt

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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