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Account is found through Account search but not through Global Search using Account Name (Doc ID 2515873.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Account is found through Account search but not through Global Search

EXPECTED BEHAVIOR
-----------------------
Expecting the account to be found using Global Search.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Engagement Cloud application
2. Navigate to Sales > Accounts
3. Search for account; it is found
4. Search for account in Global Search; it is not found

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot find the account using Global Search.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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