My Oracle Support Banner

Field Name/APIName causes error when adding to a layout. (Doc ID 2515939.1)

Last updated on OCTOBER 30, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Accounts, Contacts, Households

An error occurs when adding a custom field to the Account Details page.

ERROR
-----------------------
The object Overview Page cannot be updated because of an error. Contact you help desk.
Incident ID: 4, Server Domain: FADomain, Server Instance: UIServer_1, Application Name: ORA_CRM_UIAPP

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to Configuration > Application Composer
3. Expand Objects > Standard Objects > Account > Pages
4. Edit the custom layout for Details Page Layouts
5. Edit the Account Overview Subtab and shuttle the custom field from Available Fields to Selected Fields
6. Click the Save and Close button; the error occurs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add the custom field to the layout.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.