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Error Adding User in Cloud Administration: 0 of 1 Users Processed. (Doc ID 2516159.1)

Last updated on JULY 16, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8.4.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to add a user in Cloud Administration, the following error occurs:

ERROR:

0 of 1 users processed.

STEPS:

The issue can be reproduced at will with the following steps:
1. Login to Cloud Administration portal.
2. Click "Add" button to add a new user.
3. Input required information and submit.
4. The Notification pop-up says "0 of 1 users processed", and the user is not created (user disappears after refreshing the page).

Cause

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In this Document
Symptoms
Cause
Solution


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