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Refreshing PDP Causes A 404 (Doc ID 2516886.1)

Last updated on JANUARY 10, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : OCC 18.6.1.1, Storefront

When browsing to a product page via the category links or through search the page displays fine.

But if you reload the page or try to go directly to a PDP url you get a 404.

ERROR
-----------------------
404 message is displayed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Login to the "Customer login" link (B2B site).

2) Access any product

3) Refresh the page.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, B2B users cannot view the products after refreshing the PDP.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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