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Hide Service Request HR Agent Username In Messages Thread From Employees Viewing SR (Doc ID 2516994.1)

Last updated on NOVEMBER 24, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.18.10.0 version, Service Request

Hide HR Agent username from employee in messages thread
Is it possible to hide the name of the agent who updates the SR so the employee will not be able to continue the communication outside of the HRHD?
 

Solution

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Goal
Solution


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