My Oracle Support Banner

Engagement Cloud Application refreshes automatically (Doc ID 2517351.1)

Last updated on OCTOBER 30, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Account list page is facing random refresh in Engagement Cloud.
Approx every 15 mins, the refresh is seen. The behavior is same for almost all the objects. Not restricted to Account only

EXPECTED BEHAVIOR
-----------------------
The page should not refresh

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud Application
2. Navigate to Accounts
3. Stay on the List page for sometime and the page refreshes automatically

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the account list page is automatically refreshed.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.