My Oracle Support Banner

Importing XER Using Update Existing Project Causes P6 Professional to Become Frozen When Connecting To Database Via ProCloudConnect With Client-Side-Cache Enabled. (Doc ID 2517446.1)

Last updated on DECEMBER 03, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 to 18.8.5.0 [Release 18.8]
Primavera P6 Enterprise Project Portfolio Management - Version 18.8 to 18.8.5.0 [Release 18.8]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR:

When Importing an XER, especially a large one, to Update Existing Project in P6 Professional through ProCloudConnect with Client-Side-Cache Enabled, the Professional Client gets frozen.

EXPECTED BEHAVIOR:

P6 Professional is not frozen when Importing the XER.

STEPS:

The issue can be reproduced at will with the following steps:
1. Connect P6 Professional to EPPM through ProCloudConnect with Client-Side-Cache Enabled enabled.
2. Import a XER which has more than 1k Activities. Choose "Update Existing Project."
3. P6 Professional gets frozen.

BUSINESS IMPACT:

The issue has the following business impact:
Due to this issue, users cannot Import XER with good performance.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.