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Users Are Sent to the Login Screen When Accessing CPQ Cloud from Dynamics 365 (Doc ID 2517496.1)

Last updated on JUNE 28, 2022

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 C and later
Information in this document applies to any platform.


When attempting to open quotes via Dynamics with certain users, the following error may occur in the bm.log:

You have reached this page due to the following reason:
authToken cannot be longer than 4000 characters.
Click Home to return to the home page.

Some additional information about the issue:


No changes were made in CPQ Cloud and no known changes were made in either Azure AD or Dynamics 365.


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