My Oracle Support Banner

Users Are Sent to the Login Screen When Accessing CPQ Cloud from Dynamics 365 (Doc ID 2517496.1)

Last updated on MARCH 15, 2021

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 C and later
Information in this document applies to any platform.

Symptoms

When attempting to open quotes via Dynamics with certain users, the following error may occur in the bm.log:

You have reached this page due to the following reason:
authToken cannot be longer than 4000 characters.
Click Home to return to the home page.

Some additional information about the issue:

Changes

No changes were made in CPQ Cloud and no known changes were made in either Azure AD or Dynamics 365.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.