Previously Working Corente Services Gateway to Corente Services Gateway Tunnel Broken After One Gateway Reboots (Doc ID 2517626.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Compute Cloud Service - Version N/A and later
Information in this document applies to any platform.

The symptoms cover a rare but plausible scenario in specific conditions:

The customer has multiple environments in the same region/zone (for example a development and production environment) in Oracle Cloud Infrastructure Classic (OCI-C).
The customer connects these environments using Corente Service Gateways (CSG).
The VPN tunnel between the CSGs worked without issue for a time.
Following a condition that causes one (or both) of the CSGs to reboot (for example CSG upgrade or cloud infrastructure maintenance), the CSGs are no longer able to negotiate a VPN tunnel between each other.

Any change that may cause the gateways to reboot such as an infrastructure upgrade, infrastructure maintenance, or a CSG upgrade.

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In this Document

Symptoms

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