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Does SRM support Video Attachments for Facebook replies and send them over to Service Cloud Right Now? (Doc ID 2517975.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Relationship Management Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


On : 19.02 version, Engage

The video attachment of a reply made on native Facebook gets sent over as an image in Service Cloud from SRM Engage.
Is this expected behaviour for Service Cloud and/or for SRM Engage?


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