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Office 365 - Address Changes Are Not Synchronized Correctly For Contacts Between OSC And Outlook (Doc ID 2517978.1)

Last updated on NOVEMBER 26, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.19.01.0 version, Microsoft Office 365

Office 365 - Address changes are not synchronized correctly for contacts between OSC and Outlook


noticed some inconsistency with tha Address synchronization for Contacts between OSC and sales Cloud.
- not all fields are being synchronized. e.g. Province
- in case a second address is being added in OSC and marked as the primary address, it is not being synchronized
etc.

i.e. please provide documentation on synchronizing the Address between OSC and Outlook.
Otherwise we are not able to test this correctly.
 

Solution

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In this Document
Goal
Solution


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