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Using IDCS: the Password Recovery Email is not Sent (Doc ID 2518270.1)

Last updated on JANUARY 13, 2022

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.


On : N/A version, Password Management

Cloud Infrastructure Account is Locked - Password Reset page does not work and unable to complete the password reset flow because the Password recovery email is not sent.

The issue can be reproduced at will with the following steps:
The flow after my account is locked is as follows:
1. Account Locked
2. Can't sign in? Link is pressed
3. Forgot your password? Username Prompt - I enter my username: <USERNAME>
4. Password reset notification sent to my email
5. The email contains a link to reset my password - The link takes me to step 3 where I enter my username again
6. I am prompted that an email will be sent...
7. No further emails are received from this service.

The issue has the following business impact:
Due to this issue, users cannot reset the password .


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