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Using IDCS: the Password Recovery Email is not Sent (Doc ID 2518270.1)

Last updated on JANUARY 13, 2022

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Password Management

Cloud Infrastructure Account is Locked - Password Reset page does not work and unable to complete the password reset flow because the Password recovery email is not sent.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
The flow after my account is locked is as follows:
1. Account Locked
2. Can't sign in? Link is pressed
3. Forgot your password? Username Prompt - I enter my username: <USERNAME>
4. Password reset notification sent to my email
5. The email contains a link to reset my password - The link takes me to step 3 where I enter my username again
6. I am prompted that an email will be sent...
7. No further emails are received from this service.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reset the password .

Cause

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In this Document
Symptoms
Cause
Solution


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