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Users Do Not Receive Enterprise Performance Management (EPM) Credentials By Email As Expected Upon Being Provisioned in MyServices (Doc ID 2518279.1)

Last updated on OCTOBER 12, 2022

Applies to:

Oracle Tax Reporting Cloud Service - Version 17.02.75 and later
Oracle Financial Consolidation and Close Cloud Service - Version 16.07.54 and later
Oracle Planning and Budgeting Cloud Service - Version 15.07.46 and later
Oracle Enterprise Planning and Budgeting Cloud Service - Version 16.07.54 and later
Oracle Account Reconciliation Cloud Service - Version 16.03.53 and later
Information in this document applies to any platform.

Symptoms

Your administrator has set up an account for you in MyServices for an EPM Cloud subscription, but you never receive the expected email containing the credentials.

Changes

Single Sign-On has been enabled in your network.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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