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OAC-C: Create Backup Fails Error PSM-BKP-50095, PSM-BKP-50106 (Doc ID 2518403.1)

Last updated on DECEMBER 18, 2019

Applies to:

Oracle Analytics Cloud - Classic - Version N/A and later
Information in this document applies to any platform.

Symptoms

Not able to create a backup it fails with the following error:

Error:

PSM-BKP-50095: Operation execution was abborted or it has crashed possibly due to script execution error or lack of space for capturing script output. If the problem persists, contact Oracle Support Services.

PSM-BKP-50106: Operation Failed and will be retried.

/bi/log/backup_<timestamp>.log has the following Errors:

INFO Adding /bi/domain/scripts in archive /tmp/psmbackup/domain_data.tar
ERROR Error during backup 
Traceback (most recent call last):
  File "/u01/bootstrap/bics_tools_zip/service_scripts/backup/bi_backup.py", line 232, in execute
  backup_domain_data(domaindata_tar)
  File "/u01/bootstrap/bics_tools_zip/service_scripts/backup/bi_backup.py", line 66, in backup_domain_data
  bics_artifacts.add(file,arcname=folders[file])
  File "/usr/lib64/python2.6/tarfile.py", line 1987, in add
  self.add(os.path.join(name, f), os.path.join(arcname, f), recursive, exclude)
  File "/usr/lib64/python2.6/tarfile.py", line 1979, in add
IOError: [Errno 13] Permission denied: '/bi/domain/scripts/XXXXXXXXX'
DEBUG response to psm: {"status": "Failure", "SM_EXECUTION_RESULT": {"backupDetails": {}, "serviceType": "ANALYTICS", "serviceName": "<SERVICENAME>"}, "statusMessage": "Error in creating backup , message is [Errno 13] Permission denied: '/bi/domain/scripts/XXXXXXXXX'"}

Changes

 No changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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