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Issue with Email Filters for Rejection Email (Doc ID 2518435.1)

Last updated on NOVEMBER 29, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

 Reject email message with subject "AUTO REPLY - Thank you for contacting *** [DO NOT RESPOND]" is not working

1. Nav : Setup and Maintenance > Service > Communication Channels > All Tasks > Manage E-Mail Filters

2. Make sure we have the following Filter Pattern added :

- Filter Type = SUBJECT
- Filter Pattern = [A-Za-z0-9._ %+-/(/)/[/]]*AUTO REPLY[A-Za-z0-9._ %+-/(/)/[/]]*
- Action on Pattern Match = Reject
- Disabled = No

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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