Issue with Email Filters for Rejection Email
(Doc ID 2518435.1)
Last updated on NOVEMBER 29, 2019
Applies to:Oracle Fusion Engagement Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.
Reject email message with subject "AUTO REPLY - Thank you for contacting *** [DO NOT RESPOND]" is not working
1. Nav : Setup and Maintenance > Service > Communication Channels > All Tasks > Manage E-Mail Filters
2. Make sure we have the following Filter Pattern added :
- Filter Type = SUBJECT
- Filter Pattern = [A-Za-z0-9._ %+-/(/)/[/]]*AUTO REPLY[A-Za-z0-9._ %+-/(/)/[/]]*
- Action on Pattern Match = Reject
- Disabled = No
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