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Error: "EAccessViolation - AVAA0-1165-E," When Opening and Closing Projects. (Doc ID 2519246.1)

Last updated on DECEMBER 03, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.6 to 18.8.3.1 [Release 18.6 to 18.8]
Primavera P6 Enterprise Project Portfolio Management - Version 18.8 to 18.8.3.1 [Release 18.8]
Information in this document applies to any platform.

Symptoms

EAccessViolation - AVAA0-1165-E

Exception error displaying when opening and closing projID: xxxx

*****************************************************
* EXCEPTION REPORT *
*****************************************************
Date: 27-Aug-18 03:39 PM

Executable: PM.EXE
Application: Primavera P6 Professional 18
Event Code: AVAA0-1165-E
Message:
  Access violation at address 0000000000EBBF60 in module
  'PM.EXE'. Read of address FFFFFFFFFFFFFFFF

Context:
  1: TDevxMainForm.BeforeFormShow
  2: TDevxMainForm.BeforeFormShow
  3: TfrmEPS.mnuOpenProjectClick
  4: TDevxMainForm.BeforeFormShow
  5: TDevxMainForm.actProjectsExecute
  6: TfrmLogin.FormCreate
  7:
  8:
  9:
  10:

Detail:
  Type: EAccessViolation
  Object Type: TApplication



System Info
===========
Username: MACF484 Hostname: MAVLMSLSGDP003A
OS Version: Windows NT ver 6.2, build 9200, ((unknown))
 

ERROR:

Executable: PM.EXE
Application: Primavera P6 Professional 18
Event Code: AVAA0-1165-E
Message:
  Access violation at address 0000000000EBBF60 in module
  'PM.EXE'. Read of address FFFFFFFFFFFFFFFF




STEPS:

The issue can be reproduced at will with the following steps:

1. Right click, Open Project.
2. File, Close all.

BUSINESS IMPACT:

The issue has the following business impact:
Due to this issue, users cannot use P6 normally.

Cause

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In this Document
Symptoms
Cause
Solution
References


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