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Unable To Search Lead Using Find (Doc ID 2519478.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
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When a Lead name is searched on Find, the Lead does not come up. Global search and advance search are working.

EXPECTED BEHAVIOR
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When a Lead name is searched on Find, the Lead should come up.

STEPS
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The issue can be reproduced at will with the following steps:
1.Go to Leads
2.From Leads landing page on Find search enter Lead name with quotation mark
3.Lead does not come up
4.Enter lead Name in Global Search
5.shows result with lead name

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot search for a Lead through Find.

Cause

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In this Document
Symptoms
Cause
Solution


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