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Make EFT Payments And Other Reports Failing With PAY_PAYPROC_UNKNOWN_ERR (Doc ID 2521048.1)

Last updated on OCTOBER 08, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Global Payroll

The Make EFT Payments process is failing with the error message PAY_PAYPROC_UNKNOWN_ERR.

ERROR
-----------------------
BI process

Waiting Time: 0.2 seconds
Data Fetch Time: 1.3 seconds Total Execution Time: 3.2 seconds Job Priority:
Normal
Sub-job failed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Payroll>Checklist
2. Submit a process or report
3. Submit the Make EFT payments process.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run EFT and make payment

Cause

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In this Document
Symptoms
Cause
Solution
References


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