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Maintenance Window Selection for Upcoming Maintenance of Oracle Integration Cloud Service to Version 19.2.3 (Doc ID 2521179.1)

Last updated on MARCH 27, 2020

Applies to:

Integration Cloud Service
Information in this document applies to any platform.

Details

Maintenance Window Selection for Upcoming Maintenance of Oracle Integration Cloud Service
We would like to inform you of the upcoming maintenance for Oracle Integration Cloud Service in May 2019. As part of this maintenance, the latest updates will be applied to your Oracle Integration Cloud Service environment.

There are several dates available for this update and you have the option to select your preferred date for each of your service instances.

For example, you could select an earlier date for your dev and test instances and update the production instances later.

Available dates for this update are:

  • Friday, May 3rd, 2019
  • Saturday, May 4th, 2019
  • Friday, May 17th, 2019 (default)
  • Saturday, May 18th, 2019

The maintenance update will take about 2 hours and will be scheduled between 9 pm – 5 am, local data center time.

The default May maintenance date for all Integration Cloud Service instances is Friday, May 17th, 2019.

 

 

Note:

If you changed your preferred maintenance date previously from the default date to another date, this change will also be pre-selected for May.

For example, if you selected the first Friday in August (Aug 3rd), November (Nov 2nd) or February (February 1st) then May 3rd will automatically be selected for the May update.

 

It is recommended that you check the selected maintenance date for all your Integration Cloud instances, and make sure the correct date is selected.

 

Please follow the process outlined below by April 18th 2019, 5 pm Pacific Standard Time.

 

Note:

Requests received after this date will not be considered.

 

Actions

How do I select my preferred Maintenance Date?

Customers now have the ability to schedule their maintenance dates in the My Services Dashboard, following the steps below:

  1. Sign into your My Services Dashboard for your identity domain: https://myservices.us.oraclecloud.com/mycloud/cloudportal/dashboard

            NOTE: the url is a sample for US DataCenter, update it as needed (will depend on the location of the DataCenter in where your services are running)

        2. Select Integration Cloud Service

        3. For each of your Service Instances:
                    a. Open the menu to the right of “Open Service Console” and select “Maintenance and Service Requests"

                   

                    b. This will show a list of maintenance dates, the currently selected or default maintenance date for the upcoming update at the bottom. If you don’t make any changes, this date will be selected for your May update.
                        Please note that the “Start” date in your instance may be different from the screenshot below.

                    

                   

                    c. If you want to change the date selection, click on the “hamburger” menu on the right in the “May” line and select “Modify”.

                    

                    d. Click “Next” in the “Edit Service Request” screen.

                    

                    e. The next screen shows a list of maintenance windows.

                    

                    f. Select the date you want to choose.

                    g. Enter or edit the "Technical Contact" if needed.

                    h. Click “Submit”

                    i. You will now see a confirmation message "Service Request was successfully submitted".

                    j. Double check the displayed maintenance date for your Service Instance. If you still see the original date, try refreshing the page. 

                    

         4.  Repeat these steps for each of your Service Instances

 

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