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Import Auto Invoice Request Status Error For Return Sales Order (Doc ID 2521502.1)

Last updated on APRIL 19, 2019

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Billing - Auto Invoice

ACTUAL BEHAVIOR
---------------

An invoice is created via a Sales Order from OM module. Once in AR, a receipt is applied on it for the full amount. 

A Return Order is sent from OM for the invoice above. Autoinvpice process finishes in status 'error' and the invoice remains in interface tables.


EXPECTED BEHAVIOR
-----------------------
When autoinvoice is ran the receipt should be automatically dis applied by the system and the invoice to be offset by the credit memo created while the receipt to be refund to the customer/or kept as an on account receipt, depending on the set up.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Return Order created in OM and sent to AR.
2. Run Autoinvoice

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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