My Oracle Support Banner

Import Auto Invoice Request Status Error For Return Sales Order (Doc ID 2521502.1)

Last updated on DECEMBER 18, 2019

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Billing - Auto Invoice


An invoice is created via a Sales Order from OM module. Once in AR, a receipt is applied on it for the full amount. 

A Return Order is sent from OM for the invoice above. Autoinvpice process finishes in status 'error' and the invoice remains in interface tables.

When autoinvoice is ran the receipt should be automatically dis applied by the system and the invoice to be offset by the credit memo created while the receipt to be refund to the customer/or kept as an on account receipt, depending on the set up.

The issue can be reproduced at will with the following steps:
1. Return Order created in OM and sent to AR.
2. Run Autoinvoice



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.