Primary Contact Search Not Working In Create New Support Request From Order And Opportunity
(Doc ID 2521582.1)
Last updated on MAY 11, 2022
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.10.0 version, Opportunities
ACTUAL BEHAVIOR
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Search Primary Contact is not working when creating new Support Request from Order and Opportunity.
Pop-up window is not displayed in order to be able to perform search of a Primary Contact.
EXPECTED BEHAVIOR
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Pop-up window should be displayed in order to be able to perform search of a Primary Contact.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Order or Opportunity object
2. Search for an Order or Opportunity and click on existing Order Number or Opportunity
3. Select Support Request Sub-tab
4. Click on Create button
5. Click on Primary Contact and click on Search
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot Search Primary Contact.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |