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Primary Contact Search Not Working In Create New Support Request From Order And Opportunity (Doc ID 2521582.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Opportunities

ACTUAL BEHAVIOR
---------------
Search Primary Contact is not working when creating new Support Request from Order and Opportunity.
Pop-up window is not displayed in order to be able to perform search of a Primary Contact.


EXPECTED BEHAVIOR
-----------------------
Pop-up window should be displayed in order to be able to perform search of a Primary Contact.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Order or Opportunity object
2. Search for an Order or Opportunity and click on existing Order Number or Opportunity
3. Select Support Request Sub-tab
4. Click on Create button
5. Click on Primary Contact and click on Search

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Search Primary Contact.

Cause

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In this Document
Symptoms
Cause
Solution
References


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