Error While Updating The Lead Qualification Answers Using REST APIs (Doc ID 2521810.1)

Last updated on MARCH 12, 2021

Applies to:

Symptoms

On : 11.13.18.10.0 version, Leads, Sales Campaigns

Error while updating the Lead Qualification Answers using RESTful APIs



We are using RESTful APIs for updating the Lead Qualification answers.


-------------------------------------RESTful API---------------------------------------
We used:https://podname.fa.us2.oraclecloud.com/crmRestApi/resources/latest/leads/300000004000000/child/Assessments/30000000480000/child/AssessAnswerGroups/300000004810000/child/AssessmentAnswer/300000004817000


 

ERROR
-----------------------

----------------Error-------------------------------

Exception in expression "oracle.apps.marketing.leadMgmt.leads.model.entity.MklLeadEO" trigger "Decs_REST" : oracle.binding.expr.ServiceInvocationException Unexpected exception caught: oracle.adf.model.connection.rest.exception.RestConnectionException, msg=JBO-57001: Invocation of service URL used in connection failed with status code 500 Internal Server Error.
at "oracle.apps.marketing.leadMgmt.leads.model.entity.MklLeadEO" trigger "Decs_REST" line 11




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Update lead ->Save -> Get error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update Lead qualification assessment

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.