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Reset Password Not Working and the IDCS Account is Locked Frequently (Doc ID 2521834.1)

Last updated on JANUARY 13, 2022

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Password Management

Customer is unable to reset his password and IDCS Account Is Locked Frequently

After unlocking the account through the Admin console of IDCS, it locked again without any action from the customer.

the following error occurs.

ERROR
-----------------------
account is blocked

Cause

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In this Document
Symptoms
Cause
Solution


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