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CX Mobile: Address Error HZ-120485 While Creating Contact In Mobile App (Doc ID 2522220.1)

Last updated on NOVEMBER 26, 2019

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, CX Mobile Application

Address error while creating contact in Mobile app

We are getting a least one of address element is invalid error while creating a new contact using the mobile app. This is not happening when we create a contact in web and don't provide address.

ERROR
-----------------------
"Your changes could not be saved. You cannot save this address because atleast one of the address elements is invalid (HZ-120485)"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a contact with first name, last name and (default country set to US).
2. It shows error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create Contact with only first and last name

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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