My Oracle Support Banner

After Quarterly Upgrade, CX App No Longer Matches Application Composer (Doc ID 2522727.1)

Last updated on NOVEMBER 26, 2019

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, CX Mobile Application

ACTUAL BEHAVIOR
---------------
Since the march quarterly upgrade, our CX cloud app is longer displaying the set-up in the application composer.

The list and order of options in the left sliding menu in app do not match the one set in app composer.



EXPECTED BEHAVIOR
-----------------------
CX CLoud App should display exactly as configured in application composer

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure CX mobile app in Application composer, it is showing correctly
2. Upgrade to 19A
3. Mobile view has changed , no longer matches app composer

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use CX mobile app

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.