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Cron Job Not Running For BI Publisher After Enabling (Doc ID 2523421.1)

Last updated on SEPTEMBER 24, 2019

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 18.11 and later
Information in this document applies to any platform.


Manage Reporting Data Model shows "Last Data Sync Time" as the day that the Business Intelligence Publisher (BI Pub) integration was originally set up to Create the Data Model in the account. The Button "Disable Cron" seems to be able to be selected, while buttons "Drops& Recreate Reporting Data Model", "Export All Data" and "Export Incremental Data" are all lighter in color and seem to be not available.


  1. Access the production account as an administrative user
  2. Navigate to Administration > search for Data Model, Select Reporting Data Model
  3. Review the "Manage Reporting Data Model" Page


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