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Field Updated To Null After Merge Process (Doc ID 2523482.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.19.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.01.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
---------------
Field updated to null after merge process

You have two custom fields created in Contact object, TitleTypeCode_c and StandardTitleCode_c.TitleTypeCode_c depends on StandardTitleCode_c field. Value map is created.

You have created survivor ship rule to fetch the least value of StandardTitleCode_c and the corresponding record's TitleTypeCode_c value to master record.

When you check in Override page, the survivorship rule is working correctly. After you submit and complete the merge request, StandardTitleCode_c value is updated correctly for the master contact, but TitleTypeCode_c is updated to null.

EXPECTED BEHAVIOR
-----------------------
TitleTypeCode_c shouldnt be updated to null.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Submit a merge request
3. StandardTitleCode_c value is updated correctly for the master contact, but TitleTypeCode_c is updated to null.


BUSINESS IMPACT
-----------------------
No business impact is mentioned however, there is the functional issue where the survivorship rule didnt work as expected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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