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[OCI] DCS-10001:Internal error encountered: Unable to get mount status as srvctl command (Doc ID 2523639.1)

Last updated on OCTOBER 12, 2019

Applies to:

Oracle Cloud Infrastructure - Database Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

In OCI Environment, Automated RMAN backups are failing as below:

[root@hostname~]# dbcli describe-job -i <JOB_ID>

Job details
----------------------------------------------------------------
                    ID:  <JOB_ID>
           Description:  Create Longterm Backup with TAG-DBTLongterm1552260735765sRI for Db:<dbname> in OSS:<oss>
                Status:  Failure
               Created:  March 11, 2019 8:33:34 AM JST
               Message:  DCS-10001:Internal error encountered: Unable to get mount status as srvctl command: [<oracle_home>/bin/srvctl, status, database, -d, dbname, -v] failed to run..

Task Name                                Start Time                          End Time                            Status
---------------------------------------- ----------------------------------- ----------------------------------- ----------
task:TaskZLockWrapper_5416               March 11, 2019 8:33:36 AM JST       March 11, 2019 8:33:51 AM JST       Failure
task:TaskSequential_5417                 March 11, 2019 8:33:36 AM JST       March 11, 2019 8:33:51 AM JST       Failure
Validate backup config                   March 11, 2019 8:33:36 AM JST       March 11, 2019 8:33:36 AM JST       Success
Database container validation            March 11, 2019 8:33:36 AM JST       March 11, 2019 8:33:38 AM JST       Success
libopc existence check                   March 11, 2019 8:33:38 AM JST       March 11, 2019 8:33:38 AM JST       Success
Backup Validations                       March 11, 2019 8:33:38 AM JST       March 11, 2019 8:33:51 AM JST       Failure

dcs agent log shown:

2019-03-10 19:21:44,368DEBUG[Backup Validations : JobId=<JOB_ID>][]c.o.d.a.r.s.d.DbUtils:database home location for the database: <dbname> is
/<oracle_home>
2019-03-10 19:21:44,368DEBUG[Backup Validations : JobId=<JOB_ID>][]c.o.d.c.u.CommonsUtils:
run: cmd= '[/<oracle_home>/bin/srvctl,
status,
database,
-d,
<dbname>,
-v]'
2019-03-10 19:21:44,428DEBUG[Backup Validations : JobId=<JOB_ID>][]c.o.d.c.u.c.CommandExecutor:Return code: 1
2019-03-10 19:21:44,428ERROR[Backup Validations : JobId=<JOB_ID>][]c.o.d.c.u.CommonsUtils:shell-init: error retrieving current directory: getcwd: cannot access parent directories: No such file or directory

2019-03-10 19:21:44,428DEBUG[Backup Validations : JobId=<JOB_ID>][]c.o.d.c.u.CommonsUtils:Output :
Error occurred during initialization of VM
java.lang.Error: Properties init: Could not determine current working directory.
at java.lang.System.initProperties(Native Method)
at java.lang.System.initializeSystemClass(System.java:1166)

 

Changes

/tmp has been removed.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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