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Prime Pro Does Not Refresh / Hangs After Running Scheduler. (Doc ID 2524012.1)

Last updated on OCTOBER 16, 2019

Applies to:

Oracle Primavera Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR:

Prime Pro does not refresh/hangs after running Scheduler.

This issue is intermittent, but only happens in Prime Professional (have not been able to reproduce in web browser / Prime Scheduling application).

EXPECTED BEHAVIOR:

For the screen to show updated Schedule after complete.

STEPS:

The issue can be reproduced at will with the following steps:
1) Update Activities (change relationships, durations, etc.).
2) Run scheduler (F9).
3) Scheduler runs & page refreshes, but is blank & loading symbol persists.
4) Refresh (F5) and Activities load properly.

BUSINESS IMPACT:

The issue has the following business impact:
Due to this issue, users cannot rely on Prime Pro.

Cause

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In this Document
Symptoms
Cause
Solution
References


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