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Update Order Getting Failed When Order Is a Return Order (Doc ID 2524296.1)

Last updated on FEBRUARY 17, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Storefront

When attempting to update the order status as 'NO_PENDING_ACTION' through APIs, the following error occurs.

ERROR
-----------------------
{
  "errorCode": "28305000",
  "message": "An internal occurred while updating an order.",
  "status": "500"
}


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Take an order for which the order fulfillment mail has to be sent.
2. For that order make the status as 'NO_PENDING_ACTION'
3. Observe the response error coming as above.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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