How to see Credit Memo Related Activities against Invoice on Receivables and Collections Transaction Screens (Doc ID 2524515.1)

Last updated on MARCH 23, 2023

Applies to:

Goal

 
The purpose of the document is to help users see the invoce info related to  a credit memo.

In Receivables >   Manage Transactions, you can query up the Credit Memo and click on Actions
> View Transaction Activities :  The Transaction Activities window shows the invoice that the credit memo was applied to.

In Collections:
1. Create an invoice and a credit memo
2. Apply the invoice and credit memo against each other
3. Collections -> query the customer -> access the Credit Memo -> access the 'Activity' tab -> note the missing details

Expected:
The 'Activity' tab should display the details of the Invoice applied against the credit memo

as the details of the mentioned can be seen of accessing an invoice or debit memo

Solution

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