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HowTo Distinguish Activity Records Created In Mobile App And SUI In CX Cloud Mobile (Doc ID 2524550.1)

Last updated on NOVEMBER 19, 2020

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Goal

In CX Cloud mobile app ,on the wheel option of contacts, when a task is created after using the call option, some parameters are needed to distinguish the CX Cloud Mobile task from tasks that were created in Simplified User Interface.

Is there any way you could differentiate in CX Cloud, the activity records created in CX Cloud, from the activities created in OEC Simplified User Interface?

Is there any OOTB functionality for that?
 

Solution

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In this Document
Goal
Solution
References


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