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After Importing XER, Users See Error "Unable to connect to the database. Please run the Database Configuration tool or contact your administrator." When Logging Into Professional Client (Doc ID 2525697.1)

Last updated on SEPTEMBER 24, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 to 18.6 [Release 18.8 to 18.6]
Primavera P6 Enterprise Project Portfolio Management - Version 18.8 to 18.8.6.0 [Release 18.8]
Information in this document applies to any platform.

Symptoms

When attempting to log into Professional after importing a XER, the following error occurs:

ERROR

Unable to connect to the database. Please run the Database Configuration tool or contact your administrator.

STEPS

The issue can be reproduced with the following steps:
1. Import a XER through P6 Professional client.
2. Users see above error message when logging into P6 Professional client, which stops login.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot log into P6 Professional.



Cause

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In this Document
Symptoms
Cause
Solution
References


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