My Oracle Support Banner

Edit/Delete A Message In SR From Customer (Doc ID 2526206.1)

Last updated on NOVEMBER 11, 2021

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

Edit/Delete a message in SR from Customer

Customer would want to delete certain part of the message which was sent by customer to the SR and is in the inbound message. Will CRM Admins be able to edit or delete the message.

Is this possible? Please suggest.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.