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Edit/Delete A Message In SR From Customer (Doc ID 2526206.1)

Last updated on NOVEMBER 11, 2021

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


Edit/Delete a message in SR from Customer

Customer would want to delete certain part of the message which was sent by customer to the SR and is in the inbound message. Will CRM Admins be able to edit or delete the message.

Is this possible? Please suggest.


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